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Have a question not answered on the FAQs?

My store has a specific inventory sync request that’s outside of Syncio’s functionality. What can I do?


We love hearing about your business needs to see how we can provide a custom solution. Simply send us an email at info@syncio.co or send us a message on Facebook Messenger.


I have already added source store products to my destination store prior to installing Syncio and I just want to be able to sync the product inventories between the two stores. Is this possible?


You can simply use the Map Existing Products option on Syncio to sync the matched products by inventory only. 

What exactly is synced from one store to another?


Syncio offers near real-time syncing of products between source and destination stores. Syncio syncs inventory changes from orders, and changes to variants. After the initial sync, Syncio does not sync product details outside of inventory, price, and variants of the product.


When I sync products to my store, what product information gets synced?


When you first sync a product over, the following information is copied over:

  • Product Title

  • Description

  • Vendor

  • Tags

  • Images

  • Variants


After the initial sync, you can customise everything except the variants without it being overridden by your source store’s product changes. You can change the prices without it being overridden by going into ‘Settings’ and turning the price sync option off.


We are currently working on allowing you to also customise the other variant fields in a future Syncio release.


Will orders from destination stores automatically sync to my store?


We are currently private beta testing this automated order sync function with a select group of customers. If you are interested in testing this function, let us know and we'll enable it for you.


A multi-brand seller has invited me to sync inventory with them but I don’t want them to sync all of my products. Is there a way to hide these products that I don’t want sold on their store?


Yeah absolutely. For products that you don’t want to be visible to destination stores, simply add the tag ‘syncio-hidden’ to the product tags.




I want to be able to change the prices for the products synced to my destination store without the source store prices overriding my changes. Is this possible?


Absolutely. You’ll be able to turn price syncing off under the ‘Settings’ tab which is located in the top right corner of your Syncio Dashboard.




I am trying to sync my two stores but get an error when adding a unique key from one store to the other. How do I solve this?


If you’re using the same browser to log into all of the stores you are trying to sync, sometimes a session conflict occurs. To avoid this, we ask you to copy the source store’s unique key somewhere and log out completely from this store. Open your destination store, open Syncio and copy the source store’s unique key into ‘Source Stores’ -> ‘Connect to a source store using a Unique Key’ text field.


If you are still having issues with syncing your stores, please email us at info@syncio.co or send us a Facebook message!

Do all my synced stores pay the subscription plan? 


No, only the destination stores (aka the stores that need to sync inventory) are eligible to pay the subscription plan. Source stores (aka the stores that hold the inventory to be synced) do not have to pay the subscription plan. If you have less than 25 products to sync, you will be on the free plan. For more details on pricing, please visit www.syncio.co/pricing.

How do I contact the Syncio team?


You can send us an email on
info@syncio.co or send us a message on Facebook Messenger! We pride ourselves with responding back as soon as possible.

What are source and destination stores?


Source Store: The store with the source inventory that other stores will sync with.


Destination Store: The store that needs to sync and copy inventory from the Source Store.



Frequently Asked Questions (FAQs)