Frequently Asked Questions

What are source and destination stores?

Source Store: The store with the source inventory that other stores will sync with.
Destination Store: The store that needs to sync and copy inventory from the Source Store.

How do I contact the Syncio team?

You can send us an email on info@syncio.co or send us a message on Facebook Messenger! We pride ourselves with responding back as soon as possible.

I want to be able to change the prices for the products synced to my destination store without the source store prices overriding my changes. Is this possible?

Absolutely. You’ll be able to turn price syncing off under the ‘Settings’ tab which is located in the top right corner of your Syncio Dashboard.

I am trying to sync my two stores but get an error when adding a unique key from one store to the other. How do I solve this?

If you’re using the same browser to log into all of the stores you are trying to sync, sometimes a session conflict occurs. To avoid this, we ask you to copy the source store’s unique key somewhere and log out completely from this store. Open your destination store, open Syncio and copy the source store’s unique key into ‘Source Stores’ -> ‘Connect to a source store using a Unique Key’ text field.
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If you are still having issues with syncing your stores, please email us at info@syncio.co or send us a Facebook message!

Do all my synced stores pay the subscription plan?

No, only the destination stores (aka the stores that need to sync inventory) are eligible to pay the subscription plan. Source stores (aka the stores that hold the inventory to be synced) do not have to pay the subscription plan. For more details on pricing, please visit www.syncio.co/pricing.

When I sync products to my store, what product information gets synced?

When you first sync a product over, the following information is copied over:

Product Title
Description
Vendor
Tags
Images
Variants

After the initial sync, you can customise everything except SKU without it being overridden by your source store’s product changes.
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Syncio now allows you to enable ongoing sync of product information that you want to copy the source stores. You can find this under the settings of the destination store dashboard.

Will orders from destination stores automatically be sent to my store?

Yes, orders from destination stores can be forwarded automatically to your store's Shopify Admin. This feature needs to be activated by the destination store.

A multi-brand seller has invited me to sync inventory with them but I don’t want them to sync all of my products. Is there a way to hide these products that I don’t want sold on their store?

Yeah absolutely. For products that you don’t want to be visible to destination stores, simply add the tag ‘syncio-hidden’ to the product tags

What exactly is synced from one store to another?

Syncio offers near real-time syncing of products between source and destination stores. Syncio syncs inventory changes from orders, and changes to variants. After the initial sync, Syncio does not sync product details outside of inventory, price, and variants of the product.

I have already added source store products to my destination store prior to installing Syncio and I just want to be able to sync the product inventories between the two stores. Is this possible?

You can simply use the Map Existing Products option on Syncio to sync the matched products by inventory only.

My store has a specific inventory sync request that’s outside of Syncio’s functionality. What can I do?

We love hearing about your business needs to see how we can provide a custom solution. Simply send us an email at info@syncio.co or chat to us on live chat.

Do refunds or order reversals sync across?

Yes, refunds or order reversals that add inventory back will sync across to the connected store.

Still have questions? Contact Us