How to sync and manage orders across multiple Shopify stores

But first, when do you need to manage orders across multiple stores?

Use case 1: Retailer → supplier

If you're a retailer, marketplace, or dropshipper selling products that other businesses fulfill, you’ll need to effectively push orders to other stores for fulfillment.

The manual process looks like this: A customer orders from your store. You copy order details into an email or spreadsheet. You send it to your supplier. You wait for confirmation. You manually update tracking in your store once the supplier ships. You chase suppliers when customers ask about order status.

Once you’re processing 50+ orders monthly, you’ll find yourself spending hours just managing these handoffs manually - time that scales linearly with order volume and doesn’t contribute to actual business growth.

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Use case 2: Multi-stores

You’ll also find yourself handling orders across multiple Shopify stores if you:

• operate expansion stores in different countries
• run separate stores for different brands under one parent company
• fulfill orders from one central warehouse serving multiple storefronts
• maintain distinct wholesale and retail presences

The manual process may look like this: An order comes through your US store. You log into your warehouse store in Australia. You manually recreate the order details. You fulfill it from your Australian inventory. You copy the tracking number back to the US store. You repeat this dance for every order, across every store combination.

Businesses with three or more stores find themselves spending hours each week on this cross-store coordination.

Both use cases hit the same wall: manual processes that don't scale, error rates that damage customer trust, and hours spent on administrative work instead of growth.

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How cross-store order automation works

At its core, automated order management helps create a real-time connection between your stores and products. When an order containing a linked product is placed in Store A, it automatically appears in Store B's Orders tab, ready for fulfillment – without manual data entry, email forwards, or middleware dashboards.

This requires four essential components working together:

• Inventory sync forms the foundation. Products must be synced between stores before orders can flow. This ensures that when an order is placed, the system knows exactly which products to push and where they exist in the fulfillment store.
• Order forwarding is the automation itself. When a customer completes checkout for linked products, the system automatically creates an order in the fulfillment store's Shopify Orders tab, containing all the details needed to pack and ship, including customer information, product details, and shipping address.
• Status sync creates the feedback loop. When the fulfillment store adds tracking and marks an order as fulfilled, that information automatically flows back to the store where the sale was made. Customers receive tracking updates without anyone manually transferring information.
• Notification systems keep everyone informed. The fulfillment party (whether a supplier or your own warehouse team) gets tagged orders in their Shopify Orders tab, ensuring nothing sits unnoticed.

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Why use Syncio to manage orders across multiple stores?

While several tools claim to help with multi-store management, most fall into two camps: they only sync inventory (leaving you to manually handle orders), or they require you to push each order individually. Syncio automates the complete order lifecycle.

Here’s how it works: Syncio creates a bi-directional sync, not just orders flowing forward. When a Source Store (your supplier or warehouse) fulfills an order and adds tracking, that information automatically syncs back to the Destination Store (the store that made the sale). When inventory levels change in the Source Store, those updates flow to all connected Destination Stores. It's a true two-way connection.

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Is it possible to automatically push orders from one Shopify store to another?

Yes, you can automatically push orders from a retailer's Shopify store directly to a supplier's Shopify store using a third-party app like Syncio. With Syncio's Orders feature, when a customer places an order on the retailer's store for synced products, that order automatically appears in the supplier's Shopify Orders tab within seconds with no manual forwarding, email copying, or data entry required.

The automation works like this: once you enable automatic push in your Syncio settings, any paid order containing synced products flows immediately to the appropriate supplier. The supplier receives an email notification, sees the order in their normal Shopify workflow tagged with your store name and order number, and processes it like any other order. When they add tracking and mark it fulfilled, that information automatically syncs back to your store so your customer receives tracking updates.

You maintain full control through configurable settings: choose whether orders push automatically or require manual approval, set flat-rate shipping rules or enter custom amounts per order, and determine which email address receives fulfillment notifications. The supplier never needs access to your store or customer database – they simply fulfill orders as they appear in their own Shopify Orders tab.

One important note: Syncio only pushes synced products. If an order contains both synced products from a supplier and your own products, only the synced items are pushed to that supplier. This ensures each supplier only sees and handles their own products.

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Is it possible to automatically push orders across Shopify multi-stores?

Yes, you can automatically push orders from multiple selling stores to a central warehouse or fulfillment store using the same Syncio infrastructure. This works for businesses running expansion stores in different countries, operating separate brands under one parent company, or maintaining distinct wholesale and retail presences - all fulfilling from one central location.

Your warehouse store receives orders from all your selling stores in one unified Shopify Orders tab. Each order appears as a standard Shopify order, clearly tagged with which store it originated from and the original order number. Your fulfillment team processes everything through their existing workflow without logging into multiple dashboards or managing separate systems.

When your fulfillment team adds tracking and marks orders as fulfilled, that information automatically syncs back to the correct selling store. Customers receive tracking updates through their respective storefronts, creating a seamless branded experience even though all fulfillment happens centrally. Inventory updates work bi-directionally too: when you update stock levels in your warehouse store, those changes flow automatically to all your selling stores, preventing overselling across your entire operation.

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Step-by-step: Setting up automated orders across Shopify stores with Syncio

Step one: Enable the Orders Add-On (Destination Store only)

The Orders Add-On must be activated by the Destination store. This is the retailer, dropshipper or marketplace store where customers make purchases.

• Destination Stores can opt to enable the Orders Add-On when you first install Syncio and pick your plan 
• Or you can add it later by navigating to your Syncio dashboard and selecting “Settings” > “Plan and billing” > “Manage”. Then toggle the Orders-add on “On” and click “Next”. 

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Step two: Connect the stores

Before orders can flow, both stores need Syncio installed and must be connected. If you're setting up retailer-supplier relationships, send a connection invite to your supplier's store from within Syncio. Your supplier must accept the connection request. For multi-store operations, connect your warehouse or fulfillment store to each of your selling stores using the same process.

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Step three: Sync products between stores

This is critical: orders can only be pushed if they contain synced products. Before any orders will flow, you must sync the relevant products from your Source store to your Destination store. Map products through Syncio's product sync interface, ensuring variants like sizes and colors match correctly between stores.

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Step four: Configure your automation  (for retailers/Destination stores)

• Set up email notifications: Navigate to the Orders tab in your Syncio dashboard and click ‘Order Push Settings’. Under "Email Contact Method," choose which email address receives notifications when the Source store fulfills orders. 
  
  • You can select the customer's email, your store's admin email, or enter a custom email address. This ensures the right person gets tracking confirmation when orders ship.
• Configure shipping rules: By default, Syncio pushes orders with $0 shipping fees. If you have flat-rate shipping arrangements with suppliers, configure those rules in Order Push Settings under "Shipping Rate Rules." You can set standard shipping amounts that apply to all orders. 
  
  • If you prefer manual control over shipping costs, you can enter the shipping fee when you push each order individually. This is useful if you have dynamic shipping prices that vary by order.
• Select manual or automatic push: By default, orders are set to manual push. This means when orders containing synced products come through, they appear in your Syncio Orders tab and you decide when to push them. To enable automatic pushing, click the toggle at the top right of the Orders tab. 
• Once activated, any paid order containing synced products will automatically push to the appropriate Source store immediately after the customer completes checkout.

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Step five: Process and fulfill orders (for suppliers/Source stores)

• Process pushed orders: Pushed orders will appear automatically in your Shopify Orders tab. You don't need to do anything special to receive them - they show up as normal Shopify orders. Process these orders using your standard fulfillment workflow. Pack the products, generate shipping labels through your usual method, and prepare them for shipment.
• Add tracking and fulfill: Add the tracking number to the order first, then mark the order as fulfilled. Once you do this, Syncio automatically sends the tracking information back to the Destination store. The original order in the Destination store updates with tracking information, and the customer receives tracking notifications. You won’t need to manually communicate tracking information to the Destination store as the sync will happen automatically in the background.

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Getting started with order pushing 

Whether you're coordinating with supplier partners or managing your own multi-store operation, automated order pushing through Syncio can transform an hours-long manual process into a seamless, background operation. Orders flow automatically to the right fulfillment location, tracking information syncs back without intervention, and you spend your time growing your business instead of copying data between systems.

We've created an in-depth setup guide that shows you step-by-step how to enable and use the Orders add-on in Syncio: from turning on the feature to auto-pushing your first order. If you have any questions or need a hand, feel free to reach out to us at support@syncio.co. Our friendly team will help get you set up.